It's time to review your shop operations
Now more than ever, your customers need to know that you are here for them because the need for reliable auto repair never goes away. SocialCRM helps you stay in touch with what matters, and it will also provide you with reports so you can see exactly how your customers are responding. You can send out appointment reminders to help keep your customers on a regular maintenance schedule and tell them “Thank you” for stopping by.
You can also boost efficiency and simplify life in your shop by sending crucial customer repair approvals with texting in Manager SEBuilding Customer Loyalty Will Grow Your Business Automatically
With the help of SocialCRM, you are bringing your customers in regularly. From here, using ProSpect will help encourage social distancing by you performing an inspection with or without them in the vehicle. ProSpect will help your customer understand what their visit was about, even after they leave! ProSpect allows you to create inspections, text your customers, and photograph any repairs your customer may need today or soon. If the work is not required today, you can add this inspection to the recommendations tab in your Mitchell 1 system so you can send those records out.
Staying Connected to Current Customers
Turn first-time customers into loyal, profitable customers automatically. Mitchell 1's SocialCRM integrates seamlessly with your shop management system, calculating mileage history and combining that with specific maintenance schedules to determine next recommended services.
- Email matching with your customer database.
- Ongoing automatic email service reminders.
- Target Market Promotions.
- Customizable large-format postcards, artwork, and logos.
Social Media is Now Working for You
Your dedicated SocialCRM support agents will set up your Facebook page for maximum word-of-mouth marketing. Compelling content, and Customer Reviews will be automatically pushed to your Facebook page on a regular basis to keep your shop visible and your customers engaged. Facebook links will be included in the Thank-You emails and on your customer's personalized vehicle maintenance website, OwnerAutoSite.com.
Get Crucial Customers Repair Approvals Instantly with Texting
At Mitchell 1, our goal is to create auto shop solutions that boost efficiency and simplify life in the shop.
So, how can you make your shop more efficient?
- Get started: Configure MessageCenter texting in your Manager SE shop management system
- Beyond on-the-fly text messages; use templates for more detailed and personalized messaging
- Create custom templates specific to messaging directly from various Manager SE screens
- Work-In-Progress, Order, Revision, Appointment Editor or MPI (optional) screens
- Templates can include database fields (customer, vehicle, service writer, shop, etc.)
- Your conversations with customers (text threads) are saved in console for later review
Texting is presented as a more reliable communication method, helping shops quickly get approval for additional repairs. With MessageCenter, shops can send two-way text messages, use custom templates, and save text conversations for future reference. The system integrates seamlessly, providing each shop with a dedicated texting number to simplify customer communication, improving response times and overall shop productivity. Read more...
Call me today for more information, or to set up a demonstration of the services that will best improve your bottom line!
|
