Are you tracking comebacks?
Comebacks is that dreaded word that nobody likes to hear in the industry. It's not always technician error; sometimes it's a part failure. Either way, it costs you money. You need to be able to track this. There is a comeback report in Mitchell 1 that allows you to track all of your comebacks. You can note a comeback under the status box on your work in progress screen, and enter the original invoice number. This will allow you to track all comebacks, and it will help you drill down the parts that are failing.
Click here or the preview image above to view a video demo!
When time is of the essence, it's important to get your customers in and out of your service center as quickly as possible. Many customers are only dropping off their vehicles for service, so the quicker you can write their ticket the happier they will be. Many automotive service centers use the symptoms button on Mitchell 1 Manager to quickly add diagnosis time to a ticket.
Using a quick symptom to start a ticket for a customer not only helps your customer get out the door quickly but it also ensures that you have diagnosis time on the ticket. Two costs that can be controlled in your automotive service center but rarely are, are the loss of cores and failure to charge diagnosis time.
Stop working hard and start working smarter. Here are two tools that can help you today:
| ProSpect |
 Take your smartphone out to your customers car, take a picture of their license plate, and start a ticket right at your customers vehicle. It also allows you to complete a vehicle inspection that is customizable for your shop. These inspections can even be shared via text message. Read more...
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| MessageCenter |
 Quickly text your inspections from ProSpect. You can set up quick text messages that includes your customer's order total so that they can be prepared when they arrive. You can also just let them know the status of their vehicle with a simple click of a button. Stop giving out your personal cell phone to customers. How much are your peace and quiet worth? Read more...
Click here or the preview image above to view a video demo!
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Are you making the amount of money on repairs that you should? Check the labor time with CVG estimator.
Find the answers to your trouble code(s) by adding Repair Connect to your shop! Bring all you need to the forefront and save time vs researching on the internet.
Truck Series is the only comprehensive repair information software suite of its kind available for Class 4-8 trucks, giving you a one-stop, single log-in, all-makes data resource with scalable wiring diagrams, digital pictures, DTC-to-diagnostics, and so much more, all delivered in seconds.
Key features in Truck Series that help you streamline your workflow:
- Complete printing capability
- Intuitive vehicle selection
- Enhanced SVG-friendly wiring diagrams
- Smart searches
Call me today for more information, or to set up a demonstration of the services that will best improve your bottom line!
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