Be a connection for your customers not an end-point
Listen, learn, and share what you know with customers.
Always be a link to your customers not an endpoint. Live in the circle. Listen, learn, and share what you know with customers. Don't just tell customers what they need to know; Listen, make introductions, build a bigger circle of customers through networking. Pass on your knowledge base to strangers do they can pass on what you know. By helping educate customers and build credibility you become . This is how ideas spiral into facts. You can be a fulcrum upon which an entire industry becomes reliant.